Incidents reported on status page for Alhena AI https://status.alhena.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/1a4cc1201ba3a56892ac03ed6986b0db.png https://status.alhena.ai/ en https://status.alhena.ai/incident/780028 Thu, 04 Dec 2025 16:26:00 -0000 https://status.alhena.ai/incident/780028#19eda8da9aeefc91a466c90b67e8803ec3390c63280d02236ad666dc9c84379b It was due to a code bug and issue was resolved after the fix was deployed https://status.alhena.ai/incident/780028 Thu, 04 Dec 2025 11:23:00 -0000 https://status.alhena.ai/incident/780028#dec0d4cb8446b275ced54308e4c4a7c0d359945ef784075ff028e8d4a46af038 When Gorgias email tickets are assigned to Alhena AI, we’ve received reports that those tickets are being handed off to humans and not processed by the AI. Impact - Limited to Emails coming from Gorgias. No impact to any other channels. https://status.alhena.ai/ Thu, 27 Nov 2025 16:39:56 +0000 https://status.alhena.ai/#6b556adeb9e927f49ff7556668129ee47643c6ff13e3571b1a04dea0c86057d6 alhena.ai/playground recovered https://status.alhena.ai/ Thu, 27 Nov 2025 16:39:26 +0000 https://status.alhena.ai/#6b556adeb9e927f49ff7556668129ee47643c6ff13e3571b1a04dea0c86057d6 alhena.ai/playground went down https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/762711 Wed, 12 Nov 2025 00:30:00 -0000 https://status.alhena.ai/incident/762711#e35867406236345dc1b36154012351804681477ecb59952ab5576726207cbed8 All Services are operational https://status.alhena.ai/incident/762711 Wed, 12 Nov 2025 00:30:00 -0000 https://status.alhena.ai/incident/762711#e35867406236345dc1b36154012351804681477ecb59952ab5576726207cbed8 All Services are operational https://status.alhena.ai/incident/762711 Wed, 12 Nov 2025 00:30:00 -0000 https://status.alhena.ai/incident/762711#e35867406236345dc1b36154012351804681477ecb59952ab5576726207cbed8 All Services are operational https://status.alhena.ai/ Wed, 12 Nov 2025 00:00:26 +0000 https://status.alhena.ai/#82cb908ba3de1adab5336bde8088bac70b7b9c320bb5461bca7fad9095fed3e1 alhena.ai/playground recovered https://status.alhena.ai/ Tue, 11 Nov 2025 23:59:20 +0000 https://status.alhena.ai/#82cb908ba3de1adab5336bde8088bac70b7b9c320bb5461bca7fad9095fed3e1 alhena.ai/playground went down https://status.alhena.ai/ Tue, 11 Nov 2025 23:19:40 +0000 https://status.alhena.ai/#cc92ce2b6440b55b8d283b71e15aa6add18336addda138d06aa1b9a8d3103261 alhena.ai/playground recovered https://status.alhena.ai/ Tue, 11 Nov 2025 23:18:43 +0000 https://status.alhena.ai/#cc92ce2b6440b55b8d283b71e15aa6add18336addda138d06aa1b9a8d3103261 alhena.ai/playground went down https://status.alhena.ai/ Tue, 11 Nov 2025 23:08:35 +0000 https://status.alhena.ai/#9d0ced8379574e987c7db0935fafb603133d04f132ff1fb9553265f4f46aa4f0 US Dashboard recovered https://status.alhena.ai/ Tue, 11 Nov 2025 23:08:24 +0000 https://status.alhena.ai/#2b103f13df5f592024625101c71af11fe5dc733a42a2ca3206a914e9c26d49e2 alhena.ai/playground recovered https://status.alhena.ai/ Tue, 11 Nov 2025 23:07:26 +0000 https://status.alhena.ai/#9d0ced8379574e987c7db0935fafb603133d04f132ff1fb9553265f4f46aa4f0 US Dashboard went down https://status.alhena.ai/ Tue, 11 Nov 2025 23:06:51 +0000 https://status.alhena.ai/#2b103f13df5f592024625101c71af11fe5dc733a42a2ca3206a914e9c26d49e2 alhena.ai/playground went down https://status.alhena.ai/ Tue, 11 Nov 2025 23:00:45 +0000 https://status.alhena.ai/#e78bec88d1a7615d172654013a1e52c67af98983889b4b46a076df13ebf6d4a1 alhena.ai/playground recovered https://status.alhena.ai/ Tue, 11 Nov 2025 23:00:24 +0000 https://status.alhena.ai/#2a9bf01ef96dc6501bc873aac957947dd8e36e2c255b9a0a8d69a2b521b91291 US Dashboard recovered https://status.alhena.ai/ Tue, 11 Nov 2025 22:56:56 +0000 https://status.alhena.ai/#2a9bf01ef96dc6501bc873aac957947dd8e36e2c255b9a0a8d69a2b521b91291 US Dashboard went down https://status.alhena.ai/ Tue, 11 Nov 2025 22:55:24 +0000 https://status.alhena.ai/#e78bec88d1a7615d172654013a1e52c67af98983889b4b46a076df13ebf6d4a1 alhena.ai/playground went down https://status.alhena.ai/ Tue, 11 Nov 2025 22:36:25 +0000 https://status.alhena.ai/#94b64b90b5429f28d495f75714af7ecdcacb54ff925346b21091c394f5989b9d US Dashboard recovered https://status.alhena.ai/ Tue, 11 Nov 2025 22:35:27 +0000 https://status.alhena.ai/#ea61083b54c070b762412d86ce6823f939582f2b6c4c37ae38660383d031eab6 alhena.ai/playground recovered https://status.alhena.ai/ Tue, 11 Nov 2025 22:33:52 +0000 https://status.alhena.ai/#94b64b90b5429f28d495f75714af7ecdcacb54ff925346b21091c394f5989b9d US Dashboard went down https://status.alhena.ai/ Tue, 11 Nov 2025 22:33:42 +0000 https://status.alhena.ai/#ea61083b54c070b762412d86ce6823f939582f2b6c4c37ae38660383d031eab6 alhena.ai/playground went down https://status.alhena.ai/ Wed, 05 Nov 2025 17:45:44 +0000 https://status.alhena.ai/#ec0ea6a8ec0ff2149758b8138f5d1454395337a991bf9f28c954b37fa0a6d79f alhena.ai/playground recovered https://status.alhena.ai/ Wed, 05 Nov 2025 17:45:33 +0000 https://status.alhena.ai/#ec0ea6a8ec0ff2149758b8138f5d1454395337a991bf9f28c954b37fa0a6d79f alhena.ai/playground went down https://status.alhena.ai/ Wed, 05 Nov 2025 17:45:26 +0000 https://status.alhena.ai/#51e30b73d813ecea9672d8f73c589ba5af5c3a02eac4add2018eb508af1a60e4 US Dashboard recovered https://status.alhena.ai/ Wed, 05 Nov 2025 17:41:45 +0000 https://status.alhena.ai/#2c53f2dd01101dbc3e18c9ae6d3eec705e04dce2d843e4effa0a7700e9eb33f9 alhena.ai/playground recovered https://status.alhena.ai/ Wed, 05 Nov 2025 17:39:13 +0000 https://status.alhena.ai/#2c53f2dd01101dbc3e18c9ae6d3eec705e04dce2d843e4effa0a7700e9eb33f9 alhena.ai/playground went down https://status.alhena.ai/ Wed, 05 Nov 2025 17:39:13 +0000 https://status.alhena.ai/#51e30b73d813ecea9672d8f73c589ba5af5c3a02eac4add2018eb508af1a60e4 US Dashboard went down https://status.alhena.ai/ Mon, 03 Nov 2025 15:28:32 +0000 https://status.alhena.ai/#16333c8e936d3fb23b5560ca3ebec507d539ccb8d7a899ca9a83840a8bbadeb8 AI Message Processing - US recovered https://status.alhena.ai/ Mon, 03 Nov 2025 15:21:59 +0000 https://status.alhena.ai/#16333c8e936d3fb23b5560ca3ebec507d539ccb8d7a899ca9a83840a8bbadeb8 AI Message Processing - US went down https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 19:50:00 -0000 https://status.alhena.ai/incident/763244#6e07f9f4851e6413f138fea2b2419d3d42a184d95d1f97803a81244bd58f7040 Issue resolve by switching to another region. As a follow up we are deprecating pusher https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 19:50:00 -0000 https://status.alhena.ai/incident/763244#6e07f9f4851e6413f138fea2b2419d3d42a184d95d1f97803a81244bd58f7040 Issue resolve by switching to another region. As a follow up we are deprecating pusher https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 18:25:00 -0000 https://status.alhena.ai/incident/763244#bd58338ed82afd8c63fd343208332df25a2c9e8658168c605dd82a66b847b3c2 customers who asked questions may have seen the message: Sorry, I am not able to find the answer to this question. https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 18:25:00 -0000 https://status.alhena.ai/incident/763244#bd58338ed82afd8c63fd343208332df25a2c9e8658168c605dd82a66b847b3c2 customers who asked questions may have seen the message: Sorry, I am not able to find the answer to this question. https://status.alhena.ai/ Sat, 04 Oct 2025 22:02:36 +0000 https://status.alhena.ai/#ad1eba1b545b75be5b0c04862b9a32226fea25c78157a91486743f52a4551ed0 alhena.ai/playground recovered https://status.alhena.ai/ Sat, 04 Oct 2025 22:02:35 +0000 https://status.alhena.ai/#0695ba4e215c04cceb289ff93a726da95d574015c45049ac13dbecd5bb0ca726 US Dashboard recovered https://status.alhena.ai/ Sat, 04 Oct 2025 22:02:05 +0000 https://status.alhena.ai/#0695ba4e215c04cceb289ff93a726da95d574015c45049ac13dbecd5bb0ca726 US Dashboard went down https://status.alhena.ai/ Sat, 04 Oct 2025 22:02:00 +0000 https://status.alhena.ai/#ad1eba1b545b75be5b0c04862b9a32226fea25c78157a91486743f52a4551ed0 alhena.ai/playground went down https://status.alhena.ai/ Tue, 23 Sep 2025 21:23:00 +0000 https://status.alhena.ai/#128b8d357ae262044b094c63ad74ee77f3fabcb9e13d9948cfea6db2a10b564e alhena.ai/playground recovered https://status.alhena.ai/ Tue, 23 Sep 2025 21:22:58 +0000 https://status.alhena.ai/#4f4bd4e6a2a15ae9921e934aa741c53c7c84b78345d4b7974c9f275c7cc08968 US Dashboard recovered https://status.alhena.ai/ Tue, 23 Sep 2025 21:22:25 +0000 https://status.alhena.ai/#4f4bd4e6a2a15ae9921e934aa741c53c7c84b78345d4b7974c9f275c7cc08968 US Dashboard went down https://status.alhena.ai/ Tue, 23 Sep 2025 21:21:56 +0000 https://status.alhena.ai/#128b8d357ae262044b094c63ad74ee77f3fabcb9e13d9948cfea6db2a10b564e alhena.ai/playground went down https://status.alhena.ai/ Tue, 23 Sep 2025 19:23:11 +0000 https://status.alhena.ai/#bf466f619841054d91541933252286561a40240cc7728449779aa03292080765 US Dashboard recovered https://status.alhena.ai/ Tue, 23 Sep 2025 19:23:10 +0000 https://status.alhena.ai/#2dba711b173a0800e6782d626cd7d79a403e78360d68dc1a7630f3dfe517b242 alhena.ai/playground recovered https://status.alhena.ai/ Tue, 23 Sep 2025 19:22:22 +0000 https://status.alhena.ai/#bf466f619841054d91541933252286561a40240cc7728449779aa03292080765 US Dashboard went down https://status.alhena.ai/ Tue, 23 Sep 2025 19:22:10 +0000 https://status.alhena.ai/#2dba711b173a0800e6782d626cd7d79a403e78360d68dc1a7630f3dfe517b242 alhena.ai/playground went down https://status.alhena.ai/ Mon, 15 Sep 2025 05:02:10 +0000 https://status.alhena.ai/#145412ca7b7fae9e8107a52e64565de55891063a55e26346718033efd01597d0 alhena.ai/playground recovered https://status.alhena.ai/ Mon, 15 Sep 2025 04:50:38 +0000 https://status.alhena.ai/#145412ca7b7fae9e8107a52e64565de55891063a55e26346718033efd01597d0 alhena.ai/playground went down https://status.alhena.ai/ Sat, 13 Sep 2025 05:57:41 +0000 https://status.alhena.ai/#a90baf517a6323ebdba18d747ce47a18685b126ba53a649168fb06651c22e8fa alhena.ai/playground recovered https://status.alhena.ai/ Sat, 13 Sep 2025 05:28:39 +0000 https://status.alhena.ai/#a90baf517a6323ebdba18d747ce47a18685b126ba53a649168fb06651c22e8fa alhena.ai/playground went down https://status.alhena.ai/ Fri, 12 Sep 2025 18:19:10 +0000 https://status.alhena.ai/#97c14dab5b7743f8be2adf185c3c29d15dbc6927e32593bb11c17697d11a5eec US Dashboard recovered https://status.alhena.ai/ Fri, 12 Sep 2025 18:13:50 +0000 https://status.alhena.ai/#2115865e2615c9353c008d59424da3f69a7f665c548af498b41d8ab6fa0bccc8 alhena.ai/playground recovered https://status.alhena.ai/ Fri, 12 Sep 2025 18:12:44 +0000 https://status.alhena.ai/#97c14dab5b7743f8be2adf185c3c29d15dbc6927e32593bb11c17697d11a5eec US Dashboard went down https://status.alhena.ai/ Fri, 12 Sep 2025 18:11:55 +0000 https://status.alhena.ai/#2115865e2615c9353c008d59424da3f69a7f665c548af498b41d8ab6fa0bccc8 alhena.ai/playground went down https://status.alhena.ai/ Fri, 12 Sep 2025 02:34:53 +0000 https://status.alhena.ai/#d471b57464956964658e819ae85263f99709e08ac554a668eb093ec00c1e8c9d alhena.ai/playground recovered https://status.alhena.ai/ Fri, 12 Sep 2025 01:35:19 +0000 https://status.alhena.ai/#d471b57464956964658e819ae85263f99709e08ac554a668eb093ec00c1e8c9d alhena.ai/playground went down