Incidents reported on status page for Alhena AI https://status.alhena.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/1a4cc1201ba3a56892ac03ed6986b0db.png https://status.alhena.ai/ en https://status.alhena.ai/incident/780028 Thu, 04 Dec 2025 16:26:00 -0000 https://status.alhena.ai/incident/780028#19eda8da9aeefc91a466c90b67e8803ec3390c63280d02236ad666dc9c84379b It was due to a code bug and issue was resolved after the fix was deployed https://status.alhena.ai/incident/780028 Thu, 04 Dec 2025 11:23:00 -0000 https://status.alhena.ai/incident/780028#dec0d4cb8446b275ced54308e4c4a7c0d359945ef784075ff028e8d4a46af038 When Gorgias email tickets are assigned to Alhena AI, we’ve received reports that those tickets are being handed off to humans and not processed by the AI. Impact - Limited to Emails coming from Gorgias. No impact to any other channels. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:53:00 -0000 https://status.alhena.ai/incident/768842#7e068ccc48af639bf28c67c060940991ac9c05878cf5ac7862b9c57739135967 Alhena AI full operational https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 14:46:00 -0000 https://status.alhena.ai/incident/768842#ee023c1473958ce4947e83b3fb4a2ded38a72ebaa57295a9f2ff33f01d03e510 Claudflare has deployed the fix and services are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 12:13:00 -0000 https://status.alhena.ai/incident/768842#2a708ef115f03ec9715f0e4b9768bfb61c154633d283f980f3729f1b588ff688 Cloudflare has resolved the issue. They are recovering https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/768842 Tue, 18 Nov 2025 11:38:00 -0000 https://status.alhena.ai/incident/768842#3e47b080cfa536c5c187b9d1dec5f0ba0d0ff9a32e2f55979befb246ed712689 Cloudflare outage impacting Alhena AI services. Our backend services are fully operational - however, Cloudflare is undergoing a global outage that is impacting routing and preventing our dashboard from loading. You can track the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We’re actively monitoring the situation and will restore full access as soon as Cloudflare resolves their routing issues. https://status.alhena.ai/incident/762711 Wed, 12 Nov 2025 00:30:00 -0000 https://status.alhena.ai/incident/762711#e35867406236345dc1b36154012351804681477ecb59952ab5576726207cbed8 All Services are operational https://status.alhena.ai/incident/762711 Wed, 12 Nov 2025 00:30:00 -0000 https://status.alhena.ai/incident/762711#e35867406236345dc1b36154012351804681477ecb59952ab5576726207cbed8 All Services are operational https://status.alhena.ai/incident/762711 Wed, 12 Nov 2025 00:30:00 -0000 https://status.alhena.ai/incident/762711#e35867406236345dc1b36154012351804681477ecb59952ab5576726207cbed8 All Services are operational https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 19:50:00 -0000 https://status.alhena.ai/incident/763244#6e07f9f4851e6413f138fea2b2419d3d42a184d95d1f97803a81244bd58f7040 Issue resolve by switching to another region. As a follow up we are deprecating pusher https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 19:50:00 -0000 https://status.alhena.ai/incident/763244#6e07f9f4851e6413f138fea2b2419d3d42a184d95d1f97803a81244bd58f7040 Issue resolve by switching to another region. As a follow up we are deprecating pusher https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 18:25:00 -0000 https://status.alhena.ai/incident/763244#bd58338ed82afd8c63fd343208332df25a2c9e8658168c605dd82a66b847b3c2 customers who asked questions may have seen the message: Sorry, I am not able to find the answer to this question. https://status.alhena.ai/incident/763244 Mon, 20 Oct 2025 18:25:00 -0000 https://status.alhena.ai/incident/763244#bd58338ed82afd8c63fd343208332df25a2c9e8658168c605dd82a66b847b3c2 customers who asked questions may have seen the message: Sorry, I am not able to find the answer to this question.