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Degraded
Gorgias Email tickets not getting processed by Alhena AI
Dec 4, 2025 at 11:23am UTC
Affected services
AI Message Processing - US
Resolved
Dec 4, 2025 at 4:26pm UTC
It was due to a code bug and issue was resolved after the fix was deployed
Affected services
AI Message Processing - US
Created
Dec 4, 2025 at 11:23am UTC
When Gorgias email tickets are assigned to Alhena AI, we’ve received reports that those tickets are being handed off to humans and not processed by the AI.
Impact - Limited to Emails coming from Gorgias. No impact to any other channels.
Affected services
AI Message Processing - US